Frequently Asked Questions

    Juice/Produce

    What is HPP?

    HPP stands for High Pressure Processing, which is designed to keep our juices and shots safe for consumption. We use HPP because it helps the product maintain the highest nutrient density and minimally impacts vitamins, antioxidants and nutrition. HPP takes a bottle of juice through a cold chamber of water and applies large amount of pressure to it, high enough to inactivate any potential harmful pathogens. 

    Can I freeze my juices?

    Yes, you can though we don't do it ourselves. We sell only fresh organic cold pressed jucies. 

    IS THE JUICE PESTICIDE FREE?

    As we're a certified organic business, all of our juices are produced without the use of pesticides. Nevertheless, our organic produce goes through an extensive cleaning and sanitizing process prior to juicing. Once the produce is juiced it goes through the HPP process.

    By consuming our certified organic juices you can rest assured that you are avoiding potentially harmful pesticides. Support healthy farming practices and reduce your exposure to harmful pesticides by buying organic our juices. Shop Now.  

    Is juce separation normal?

    The separation (sediment) is a natural occurrence seen in all natural juices. We recommend shaking the juice in order to shake away separation!

    Are your juices pasteurized?

    Absolutely not. All our juices go through a process called HPP (High Pressure Processing).

    Are your juices/shots vegan?

    Yes, all our products are vegan. 

    How should I store the juices?

    Keep refrigerated 1-5°C. Shake away separation. 

    Can my kids drink your juices?

    Yes, of course. Our cold pressed juices are very tasty and good for them. 

    Do you use water in your juices?

    No, we don't! We use 100% juice extracted from organic fruits and veggies.

    What is organic cold pressed juice?

    Here at PLANT all of our juices are freshly made with certified organic fruits and veggies in a state of the art facility that uses a hydraulic press to juice pulp free raw and delicious juice.

    Are your juices certified organic?

    Yes, all our juices are certified organic by Soil Association. 

    HOW MANY CALORIES ARE IN YOUR JUICES?

    Here at PLANT, we have a wide range of juices that could meet your needs. We have lower calorie juices—such as our Rebirth, Celery Juice, and Alkaline Green Goddess (all under 50 calories)—and denser juices such as our Red Sun and Red Apple Juice (both still under 200 calories). 

    You can find all nutritional information on our individual product pages, simply by clicking the desired juice in our catalogue. Find out more.  

    HOW DO YOU KEEP NUTRIENTS IN THE JUICE?

    All the nutrients are maintained in our juicing process. Nutrients will diminish over time but due to the short shelf life of our juices the nutritional content remains intact until consumed.

    Are there any added sugars in your juices?

    Absolutely not! There are no added sugars in any of our juices or shots.

    How long is my juice good for once opened?

    Once opened, consume within 24 hours. 

    If a juice bottle is bloated, is it safe to consume?

    No, it is not! If you receive a bloated bottle of juice, please do not consume it as the product may have spoiled.

    What do you do with the pulp left from making juices?

    We use a part of it for making bliss balls. We return the remaining pulp to the farmers for composting purposes. 

    Are your juices and shots safe for pregnancy and breastfeeding?

    Please consult your physician! We use a process called HPP, however, our juices are not pasteurized.

    How much organic produce is used to make a signle bottle of juice?

    Up to two kilograms (4 pounds) of fresh organic produce is used to make a single bottle of juice!

    Why do the juices have different colors and tastes from time to time?

    Fresh produce has natural variations in terms of flavor and color, so do our cold pressed juices. 

    Where to look for the list of ingredients, allergens, and nutritional info of a product?

    You can find the list of ingredients, allergens, and nutritional info of a product on our individual product pages. See more. 

    E-Commerce

    Do you deliver?

    Yes, we do. For more information, see our Shipping Policy.

    WHERE DO YOU SHIP?

    We offer UK nationwide delivery directly to your home or office. 

    Can I track my order?

    Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.

    How much is shipping?

    Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to Shipping Policy. If your order value is more than £100, we provide free shipping within the UK.

    DO YOU SHIP INTERNATIONALLY?

    No, unfortunately, we do not ship internationally at this time.

    ARE THE ICE PACKS RECYCLABLE?

    Yes, they are! The gel packs will need to be punctured to remove and drain the gel contents. Once drained, the plastic may be rinsed free of gel and recycled. 

    Where is my order confirmation?

    This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at sales@plant.organic just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

    WHAT ARE THE GEL PACKS MADE OF?

    The gel packs consist of a non-toxic, water-based gel in a plastic pouch. They are not intended for human consumption. Do not apply these gel packs to body parts as they are intended to keep perishables cold during shipment.

    WHAT IS THE CURRENT SHIPPING SCHEDULE?

    Orders are normally shipped 1-3 business days from the order date, and the delivery time is 1-2 business days (excluding weekends and holidays). You may experience a delay with your order due to COVID-19.

    Order Date Time Placed Arrival Day
    Monday Before 12pm London time Thursday  
    Tuesday Before 12pm London time Friday 
    Wednesday  Before 12pm London time Friday
    Thursday – Saturday Anytime Following Wednesday 
    Sunday Before 12pm London time Wednesday 

    WHAT IS THE CANCELLATION/REFUND POLICY?

    Cancellation cannot be guaranteed. Customer service will attempt to communicate with our warehouse but can't ensure the package will be cancelled until a response is received. If the order has shipped, we can no longer cancel or refund the order.

    CAN THE ICE PACKS IN MY SHIPMENT BE REUSED?

    Yes, they can. Ice packs may be rinsed clean and frozen in household freezers to be used in lunch boxes or ice chests to keep perishables refrigerated. You can also donate your ice packs to your local food bank!

    Can I place an order without creating an account?

    Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://www.plant.organic/account/register and follow the instructions on-screen.

    CAN AN ORDER BE MODIFIED AFTER IT HAS BEEN PLACED?

    No, it cannot be. Once an order is placed we are unable to make any modifications to the items ordered.

    HOW DO YOU KEEP THESE JUICES FRESH DURING TRANSIT?

    All juice shipments are packed in boxes filled with iced gel packs to keep them cool during transit! All juices are shipped using 1-2 business days Express delivery to ensure quality and freshness.

    WHAT DO I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECTLY?

    Please send an email to customer service right away with a photo of the damaged shipment! After review, a refund or replacement will be issued. Contact Us

    HOW SHOULD I DISPOSE THE GEL PACKS USED TO PACK MY ORDER?

    You may dispose the gel packs in your waste bin according to local laws. You can also cut open the gel pack to dispose of the gel inside. Please make sure to spread the gel in an isolated area where pets do not have access. 

    WHAT IF MY ORDER ARRIVES AND THE GEL PACKS AND/OR BOX ARE TORN?

    Don’t worry! The contents aren’t dangerous and they are non-toxic! Just rinse the bottles before placing them in your fridge. 

    Why has my order been canceled?

    We typically only cancel orders if there’s a problem with stock. Please accept our apologies if your order is canceled because of a problem at our end. We’ll always offer an alternative product and process your refund in full, as quickly as possible.

    Subcription

    Will my subscriptions auto-renew?

    Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.

    Will my payment details stored securely?

    Yes, they will. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

    Can I cancel or change my subscription?

    If you want to cancel or change your subscription, you can do it at any time. You can log in your account at any time and mange your subscriptions. Alternatively, your order confirmation emails have links to your order. You can manage your subscription from there. 

    What happens when I purchase a subscription?

    When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.

    Allergen Advice

    I have an allergy, is it safe for me to consume your products?

    If you have a tree nut, peanut, celery, soy, or sesame allergy, we do encourage that you do not consume our products. All of our products are produced in a facility that also processes tree nuts, peanuts, celery, soy, and sesame. 

    Environmental Impact

    Do you recycle?

    Yes, we do. About 95% or our waste gets recycled. 

    Are the juice bottles BPA free?

    Yes, we only use BPA free bottles.  

    Why do you not use glass bottles?

    We use glassbottles whenever possible. We pack our organic kombucha and natural mineral water in glass bottles. Our cold pressed juices and shots use the HPP process and therefore require being packed in PET bottles as HPP cannot be achieved with glass and cartons bottles. 

    What is your environmental impact?

    We are proud to say that we work very hard on the sustainable aspects of our brand and prioritise saving and protecting our planet Mother Earth! 

    Our manufacturing facilities are located near our organic farmers to minimise the carbon footprint therefore reducing the amount of transportation involved in supplying you guys with the best organic drinks. 

    We now have the ability to offset the unique carbon footprint of each order by donating to certified offset projects through our partnership with Eco Cart. See more.

    Kombucha

    WHAT IS KOMBUCHA?

    Kombucha is a fermented tea passed down through centuries of tradition. For more than 2 centuries people believed Kombucha to have unique healing properties. To craft Kombucha, a base of sweetened tea is cultured with a SCOBY (Symbiotic Culture Of Bacteria and Yeast). Over time, the SCOBY transforms the tea into a bright, tangy, and effervescent drink with billions of living probiotics that may aid digestion, support gut health, and boost immune function.

    Is your Kombucha pasteurised?

    Absolutely not! Our Kombucha is never heated or treated which means that all of the beneficial bacteria, yeasts and organic acids remain healthy and intact.

    How should I store the Kombucha?

    Keep refrigerated 1-5°C. Strands of Kombucha may appear naturally as signs of a healthy and raw Kombucha. 

    Can I drink "too much" Kombucha?

    Drinking "too much" Kombucha will not harm you. However, we recommend drinking in moderation and listening to your body. 

    Can my kids drink your Kombucha?

    Yes, they can. Some parents start by giving their children small amounts at the beginning.

    Does the Kombucha contain alcohol?

    A trace amount of alcohol is produced during fermentation (no more than 0.5% ABV).

    What are the floaty bits in my Kombucha?

    Don’t worry! Strands of Kombucha or blobs of a baby ‘SCOBY’ may appear in your kombucha. At first, these may seem weird but rest assured these are a sign of a natural, healthy and raw Kombucha. They are good for you and perfectly safe to consume.

    In our Ginger & Lime Kombucha, the floaty stuff will be fresh ginger and lime bits. We cold press our ginger and limes to extract the juice, ensuring the natural vitamins and enzymes found in the fruit remain intact. Just gently tip the bottle back and forth to mix these natural bits in.

    What is the sugar content of your Kombucha?

    Our product is low sugar at close to 3g per 100ml. We use unrefined organic cane sugar to brew our Kombucha as it is an essential component for the fermentation process. The natural yeasts in our batches consume the sugar during fermentation leaving only small amounts when bottling. Any extra sweetness tasted in our flavors comes from the natural ingredients that are added in after the fermentation is complete.

    How long is my Kombucha good for once opened?

    Once opened, consume within 24 hours. 

    Does Kombucha need to be consumed with a meal?

    Absolutely not. Kombucha can be enjoyed before a meal, with a meal, after a meal, or any time in between. Just feel free to drink it whenever you feel like it.

    How will I feel after drinking GT’s SYNERGY Kombucha?

    Kombucha is known to make you feel fresh and revitalized. Each bottle of our Kombucha contains billions of living probiotics to support gut health and promote overall well-being. The naturally occurring effervescence may also help you feel full and satisfied.

    If you are new to Kombucha, you may experience the detoxifying effects typically associated with a cleanse. This may show up as gas, bloat, or a change in stool. For this reason, we recommend starting with smaller quantities and gradually increasing your intake over time.

    Is your Kombucha safe for pregnancy and breastfeeding?

    We recommend consulting a medical professional prior starting Kombucha.

    What are some of the benefits behind drinking Kombucha?

    Kombucha may help the body by giving your body what it needs, in the form of probiotics, organic acids and more. From this, the beneficial effects of Kombucha have been reported to include improved immune system, increased energy, digestive support and more.

    I have a sensitivity/intolerance to alcohol. Should I still drink Kombucha?

    If you have a sensitivity to alcohol, we recommend monitoring your intake and consulting with your doctor as needed. A trace amount of alcohol is produced during fermentation (no more than 0.5% ABV).

    Covent Garden Store

    What are the working hours of your Covent Garden store?

    Mon. - Sun. 11am-5pm

    What is the address of your Covent Garden store?

    50 Bedford Street
    WC2E 9HA
    London
    UK

    Payment

    What payment methods do you accept?

    We accept the following credit cards: Visa, Maestro, Mastercard, American Express, Discover, and Diners Club. We also accept payment by PayPal or Amazon Pay. If you decide to use either of these two methods, you’ll be taken to either the PayPal or Amazon Pay website, where you’ll be prompted to log in and process your payment. You’ll then be directed back to our merchant website once your transaction is complete. We also accept Apple Pay and Google Pay. 

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